International Returns:
All international orders are final sale. Due to the complexities of cross-border shipping, customs handling, and regulatory requirements, we are unable to offer returns, or exchanges on any orders shipped outside of the United States. If you placed your order outside of the United States and your order arrives damaged or missing, please email support@innerbody.com for assistance.
Domestic Returns:
You have 30 days from the date you received your order to initiate a return. If you do not initiate the return within this 30-day window, the order will no longer be eligible for return.
We will accept a returned order—even if it has been partially used—as long as the return request is submitted within the 30-day timeframe. Please note that all return shipping costs are the responsibility of the customer.
Return Process:
Step 1: Initiate a return
You can either initiate a return within your account profile interface on our website or by going to https://shop.innerbody.com/a/returns
When you request a return, please be sure to have the email and zip code associated with the order handy and include your reason for returning the product.
Step 2: Mail your order back to us
In your parcel, you must include:
- The supplement containers that were part of this order (whether unopened or opened/used).
- The order number of your original order.
Reminder: Customers are responsible for return shipping fees. Innerbody Labs does not pay for return shipping. We recommend using the postal service provided in the Returns Portal or using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Step 3: We receive your returned order and issue your refund
As long as you have included that information, initiated your return within the 30-day eligibility period, and mailed the bottles (opened and unopened) back to us, we will process your refund upon receipt and inspection of the returned order.
You will then receive a refund of the price you paid for this specific order that you are returning. You will see this refund as a credit to your original method of payment.