Automatic Renewal & Term
When you subscribe, your initial subscription term will automatically renew for successive periods of the same duration at Innerbody Labs’ then-current price unless you cancel before the renewal date. You may cancel your subscription at any time.
Shipping & Availability
We currently ship to addresses within the United States only. Subscription purchases will be delivered on the schedule and frequency you select.
Subscription Term, Renewal & Pricing
- Your payment details will be stored securely, and you will be charged for each scheduled delivery unless you choose to prepay.
- Subscriptions renew automatically at the start of each period until you cancel.
- Renewal occurs on the first day following the end of each subscription term (“Renewal Commencement Date”).
- You will only be charged for the product price plus applicable shipping/handling; there is no separate subscription fee.
Managing or Canceling Your Subscription
You can manage or cancel your subscription at any time:
- Log in here: https://shop.innerbody.com/account/login
- If unsure whether you created an account, look up your subscription here: https://shop.innerbody.com/a/subscriptions/login
- Order confirmation emails include links to manage or cancel.
- For assistance, email support@innerbody.com
By subscribing, you authorize Innerbody Labs to charge your payment method now and at the start of each subsequent subscription period until cancellation.
Renewal Reminders & Cancellations
- Renewal reminder emails are sent 4 days before each renewal charge.
- If you cancel while an order is processing or shipping, you will still be charged for that order. To receive a refund, you must complete the returns process after delivery.
- If you cancel mid-term, we will fulfill any shipments already paid for but will not refund charges for products not yet delivered as of your cancellation date.
Returns & Refunds
- Returns can be initiated through our Return Portal: https://shop.innerbody.com/a/returns
- Return shipping is customer-paid.
- All product and subscription charges are non-refundable.
- For full details, see our Returns Policy: https://shop.innerbody.com/policies/refund-policy
Pause & Skip Options
- Monthly subscriptions: You may pause or skip a shipment by managing your account online or emailing support@innerbody.com before renewal is processed.
- Prepaid subscriptions: Prepaid plans cannot be paused but will continue shipping until the term ends. You may update your shipping address (U.S. only) for remaining shipments before processing.
Billing & Payments
- One-time purchases are charged at checkout.
- Subscriptions are charged at the beginning of each subscription period.
- Because subscriptions renew automatically, you must cancel before renewal to avoid additional charges.
- We may obtain pre-authorization for up to the full order amount. If you enroll in recurring payments, charges will be billed to the payment method provided.
Changes to Subscription Terms
We may modify pricing, available products, shipping/handling, or other terms from time to time. Changes apply to future renewal periods. We will notify you in advance of any material changes. Your continued subscription constitutes acceptance; if you do not agree, you may cancel before your next Renewal Commencement Date.
Account Accuracy & Responsibility
You are responsible for keeping your account details current, including shipping address (U.S. only), email, and payment method. Innerbody Labs is not responsible for delays or delivery issues caused by inaccurate information.
Termination
Innerbody Labs reserves the right to suspend or terminate any subscription at any time, at our sole